FAQ's

Answers to common questions

Frequently Asked Questions

National Vaults offers secure storage in Fairfax, Virginia where your valuables are safeguarded with the highest level of security. Our facility features 24/7 surveillance with AI threat detection, biometric access controls, and armed security personnel. The vaults are reinforced with a 14-inch steel vault door, vehicle-ram and bulletproof walls, ensuring maximum protection. Backup power systems, including a Powerwall and generator, keep everything secure around the clock. Additionally, our alarms are directly linked to local law enforcement for immediate response. 

At National Vaults, security is our top priority. Access to private storage within our vaults is strictly limited to the following:

  • Clients (Account Holders): Only the tenant named on the account may access their private storage.

  • Authorized User: Each client may designate one authorized user to access their private storage. The client must add this user to the account in person at our facility. When adding an authorized user be sure to bring a valid government issued identification.

  • Security Protocol: For each vault entry, only one client (or their designated authorized user) and one vault attendant are permitted inside the vault at a time to ensure maximum security.

  • Access Requirements: Entry requires valid legal identification and a secure access code, with biometric verification optional. Your account must be verified before access is granted. This ensures only authorized individuals enter the vault, maintaining maximum security for your private storage.

You can access your box during our regular business hours.

Hours of Operation: Mon-Fri 9am-5pm / Saturday 10am-2pm / Sunday Closed

Yes. Every safe and safe deposit box includes $5,000 complimentary insurance coverage, with the option to increase coverage up to $1,000,000 or more, depending on your needs.

National Vaults provides an extensive range of services designed to meet all your security and storage needs:

  • Safe Rental Options: Choose from a variety of safe sizes, ranging from personal-sized safes to a fully equipped 36-gun walk-in safe, ensuring your valuables are securely stored.
  • Safe Deposit Boxes: Select from five different sizes of safe deposit boxes, providing flexibility for storing documents, jewelry, and other important items.
  • Open Air Storage: Ideal for larger items or single high-value pieces, our open-air storage offers the perfect solution for unique storage needs.
  • Depository Services: Securely store bullion, metals, and jewels in our specialized bullion vaults, designed for maximum protection and peace of mind.
  • Armored Car Services: We offer professional armored car transport services for the secure and safe delivery of your valuables.

 

  1. Prohibited items:
    • Any property prohibited by local, state, or federal law.
    • Fireworks, ammunition, fireworks, anything flammable, or toxic.
    • Food or perishable items.
    • Hazardous materials.
    • Stolen or otherwise illegal items.
    • K-9 dogs do spot checks on the vault area. Anyone found to be storing illegal items will be reported to the authorities. 

One additional user other than the account holder may be added to each account. The additional user needs to be present to add them to the account. 

Accounts are non-transferable; however, you can cancel your account at any time. Please note that cancellations are final, and no refunds will be issued for the remaining term of your agreement.

National Vaults hours of opertaion:

Monday - Friday: 9AM - 5PM

Saturday: 10AM - 2PM

Sunday: Closed

National Holidays: Closed

Our services are available to clients nationwide. National Vaults offers secure storage in Fairfax, Virginia. If you wish to store your valuables but do not reside locally, please reach out to our office for detailed shipping instructions and assistance with safely sending your items to our facility.

At National Vaults, we provide top-tier armored car services and secure pickups tailored to meet a variety of needs. National Vaults offers secure storage in Fairfax, Virginia. Whether you're transporting high-value items, important documents, or personal assets, our professional, fully equipped armored vehicles ensure the utmost security and peace of mind during transit. Our team of trained experts will handle everything with the highest level of care and discretion. To arrange private, secure transport for your valuables, simply contact our office to schedule a pickup that suits your needs and timeline. Let us provide you with the ultimate protection for your most important assets.

Only authorized individuals listed on your rental agreement may access the box. Proper identification is required at every visit.

In most cases, access is available immediately after completing your rental agreement and verification process.

Yes. You may switch to a different size based on availability at any time during your rental term.

No. You may access your box as often as needed during our operating hours.

Yes. Changes to authorized users can be made in person with proper identification and updated documentation.

If you have any further questions please feel free to call us or send us a message

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